DaVinci Digital

DaVinci Digital's COVID-19 Update

What We Are Doing

DaVinci Digital is taking every possible step to ensure we can continue serving you. Our business is open and we will continue maintaining normal operating hours.

In compliance with official recommendations, we have quickly transitioned our engineers to a work-from-home model, while a minimal in-office operations team takes above-and-beyond precautions against any possible viral transmission. As you know, we are already able to support your fleet of servers and workstations with best-in-class remote management tools that let us solve nearly every issue that arises without having to set foot in your place of business.

Accommodating Your Needs

As we support you, we are prioritizing compliance with your specific safety needs and vendor guidelines. We will stay in communication regarding standing on-site visits, and all nonessential visits are being rescheduled as a precaution. If you have updated guidance regarding social contact or on-site visits as they apply to your environment, please make sure they are promptly communicated to your Account Manager. You can also call the main line at 503-239-1174 or email helpdesk@davincid.com with any updates or questions.

Assisting Your Transition

We know that many of you are doing critical work—in some cases lifesaving work—with especially at-risk groups. We will continue to dedicate every possible resource to assisting you with any technological obstacles.

We will also continue to help each office that has been compelled to make operational changes to transition to a model that is as secure, robust, and functional as possible, even as needs may continue to evolve in the coming weeks. We’re well-prepared and highly experienced in setting up Work From Home configurations for your staff, as well as account adjustments for shifting job scopes to make sure responsibilities are met as employees may be unexpectedly unable to work. We can also work with you to ensure your critical data is backed up securely offsite, so you don’t have to worry about disaster striking while your office may be partially or totally unoccupied. Please contact your Account Manager or helpdesk@davincid.com to discuss any needs that may arise or questions you may have. We are here to fully support you through this complicated time.

Be safe,

Your friends at DaVinci Digital

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